Privacy Policy

We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information.

Last updated: December 1, 2023

1. Introduction

IP007 (hereinafter referred to as "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our proxy IP services.

By using our services, you consent to the data practices described in this Privacy Policy. We may change this Privacy Policy from time to time, and we encourage you to review it regularly.

2. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, email address, phone number, billing address, and payment information.
  • Account Information: Login credentials, account preferences, and subscription details.
  • Usage Data: Information about how you use our services, including IP addresses, device information, browser type, and pages visited.
  • Communication Data: Information you provide when contacting our customer support or participating in surveys.

3. How We Collect Information

We collect information through various methods, including:

  • Direct interactions when you create an account, subscribe to our services, or contact our support team
  • Automated technologies such as cookies, server logs, and tracking technologies
  • Third-party sources such as payment processors and business partners

We use cookies and similar technologies to enhance your experience, gather information about your usage patterns, and improve our services. You can manage your cookie preferences through your browser settings.

4. How We Use Your Information

We use your information for the following purposes:

  • To provide, maintain, and improve our services
  • To process payments and manage your account
  • To communicate with you about your account, service updates, and promotional offers
  • To respond to your inquiries and provide customer support
  • To monitor and analyze usage patterns and trends
  • To detect, prevent, and address technical issues, fraud, and security breaches
  • To comply with legal obligations and enforce our terms of service

We process your personal information based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

5. Information Sharing and Disclosure

We may share your information with the following categories of third parties:

  • Service Providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
  • Business Partners: Trusted companies with whom we collaborate to provide services or conduct joint marketing activities.
  • Legal Authorities: Law enforcement agencies, courts, regulatory bodies, or other government authorities when required by law.

We may also disclose your information:

  • In response to a legal request if we believe disclosure is required by law
  • To protect the rights, property, or safety of IP007, our users, or the public
  • In connection with a merger, acquisition, or sale of all or a portion of our assets

We do not sell your personal information to third parties for monetary consideration.

6. Information Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Employee training on data protection

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration of our ongoing relationship with you
  • Our legal obligations under applicable laws
  • The applicable statute of limitations
  • The resolution of any disputes or potential disputes
  • Our legitimate business interests

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: The right to request a copy of your personal information.
  • Correction: The right to request correction of inaccurate or incomplete information.
  • Deletion: The right to request deletion of your personal information.
  • Restriction: The right to request limitation of the processing of your personal information.
  • Data Portability: The right to receive a copy of your personal information in a structured, machine-readable format.
  • Objection: The right to object to the processing of your personal information.
  • Withdraw Consent: The right to withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

9. Cookie Policy

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good experience when browsing our website and allows us to improve our site.

We use the following types of cookies:

  • Essential Cookies: Required for the operation of our website and cannot be disabled.
  • Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and analyze how visitors move around our website.
  • Functionality Cookies: Used to recognize you when you return to our website.
  • Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

If you believe we might have any information from or about a child under 18, please contact us using the information provided in the "Contact Us" section.

11. International Data Transfers

We may transfer, store, and process your personal information in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to countries outside your country of residence, we will take appropriate measures to ensure that your personal information receives an adequate level of protection, including:

  • Using specific contracts approved by relevant authorities that give personal information the same protection it has in your country
  • Implementing safeguards such as Standard Contractual Clauses
  • Transferring data to countries that have been deemed to provide an adequate level of protection

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes to this Privacy Policy, we will make reasonable efforts to provide notification through our website or by sending you an email.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Privacy Team
IP007 Pte. Ltd.
10 Shenton Way, #12-01
Singapore 079117

Email: [email protected]

Need more information about our services?

Contact us to learn more about our service plans and how we can help you with your proxy IP needs.

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